If I purchase your extension, what support can I get?

If I purchase your extension, what support can I get?

We provide support for users with an active subscription plan.

According to point 7 of our Terms of use, our support includes the following matters:

  • fixing reported bugs of extensions. Bug needs to be reported along with instructions on how to recreate its
  • instructions and assistance in use and configuration of extensions
  • fixing issues related with updating extensions

We do not offer free support for:
  • customization which requires modify of extensions code
  • customizing CSS, changing styles of the template or website
  • adding new features or modifying existing ones
  • integration with 3rd party extensions

We do, however, provide paid support, please contact us with as many details as possible to get a quote.
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