If I purchase your extension, what support can I get?
We provide support for users with an active subscription plan.
According to point 7 of our
Terms of use, our support includes the following matters:
- fixing reported bugs of extensions. Bug needs to be reported along with instructions on how to recreate its
- instructions and assistance in use and configuration of extensions
- fixing issues related with updating extensions
We do not offer free support for:
- customization which requires modify of extensions code
- customizing CSS, changing styles of the template or website
- adding new features or modifying existing ones
- integration with 3rd party extensions
We do, however, provide paid support, please
contact us with as many details as possible to get a quote.
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What to do to get support
First, make sure that your subscription is active (we can support only active subscribers if your subscription expired you can renew it with an automatic 25% discount). You can check your current subscriptions in "My licenses". There are few simple ...
What is extension's license?
Once you purchased the extension, you get the lifetime license to use the extension. You can see two options when purchasing a single extension or bundles for 6 or 12 months. An active subscription is needed for: access to download section (where ...
Can I use the extension on several websites?
Yes, you can use the extensions on many websites. You can also create separate license keys for different domains or provide your clients with their own keys. Our plans cover unlimited domains license.
Do I have to pay a monthly/yearly fee to use the extension?
No, absolutely not! An active subscription is needed to: get access to the download section get updates get 1:1 support from the helpdesk Once you purchase the extension subscription you get the latest version + updates during the subscription ...