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What to do to get support
Tuesday, 16 June 2015 13:13
What to do to get support 4.6 out of 5 based on 9 votes.
Tags: Pre Sale

First make sure that your subscription is active (we can support only active subscribers, if your subscription expired you can renew it with automatic 25% discount). You can check your current subscriptions in "My licenses".

There are few simple rules that will allow us provide priority support after you purchased premium extension:

1. You have to register the domain you want to receive support for (this applies to extensions: DJ-Classifieds, DJ-Catalog2, DJ-MediaTools, DJ-Reviews, DJ-Tabs, DJ-Flyer).
To do so:

2. Make sure that your Joomla! installation and extension are in the latest available versions (as our extensions are constantly being improved it's needed that your Joomla! as well as extensions are up to date).

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3. If your problem require us to check your website as well, make sure to provide us:

  • Joomla Super User credentials 
  • FTP credentials

4. Contact us using the form you'll find in bottom right on our page (the ? button)  or at Support center page here and preferably use the email address you used for registering on website - alternatively provide your License Key if you're using different email address.

5. If you're not sure what is included in support check terms of use section VI. TECHNICAL SUPPORT.

6. If your suppor subscription expired - you can renew your subscription 25% off. Check this article:

If you are Themeforest customer, please check this article.

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