Premium help

premium help for free extensions

$20
(+EU VAT if applicable *)
  • premium support for free extensions

High amount of help requests concerns free extensions. It’s our mission to meet your expectations of quick and professional actions.

For only $20 you can get extra service which includes ensuring the fastest possible response of our support.

Please remember that our free support policy has not changed! “Premium help with free extensions” is an extra service for those who need certainty of quick support actions.

Check our Terms of Use (point 7) to see what's included in this support plan.

 

* The VAT applicable in your country of residence will be added to the price.

 

Any questions about pricing? Find out the answers below.

Q: What type of payments do you accept?

A: We accept Credit Cards with Paylane and Paypal payments. It's also available to pay in your local currency with Paylane.

Q: What is extension's license?

A: Once you purchased the extension you get the lifetime license to use the extension. You can see three options when purchasing single extension or bundles - 3, 6 and 12 months. An active subscription is needed for access to download section, updates and "One to One" support on the helpdesk

Q: What happens when the subscription expires?

A: You can use the extension without any limitations as long as you need. The active license gives you updates and support. You can also renew your subscription anytime with discount.

Q: Can I use extensions on several websites?

A: Yes, the extension is GPL licensed, but support is possible for one registered domain only, same for updates. Learn more.

Q: Will I pay VAT?

A: It depends if you're from the European Union and if you have a valid EU VAT ID. Check the article that explains when you will need to pay VAT.

Q: I have other questions, what should I do?

A: Check our Support Center or simply contact us and we'll get back to you with the answers.